Customer Relationship Management
(CRM)

If you are committed to providing high-levels of customer service, the chances are you rely on each and every person in your company to understand how to meet or exceed the customer expectations.

Unfortunately, word-of-mouth referrals can be a hit-and-miss affair. Sometimes all the right things are said and done, and the customer is suitably impressed. On other occasions small actions, omissions or attitudes can change the customer experience from positive to negative, leading to loss of business.

Imagine if you could comfortably ask each customer for a testimonial to assist with your marketing to attract new customers. Your own 'Raving Fan Club'.

bevan + associates develop Customer Relationship Management (CRM) strategies for small, medium or enterprise wide companies, that want to ensure the that customer experience is positive and effective, every time.

Download our CRM Strategy Flyer

CRM Reviews

We begin by completing a situational analysis - concentrating on technology, systems and people - the three key elements of CRM.

The technology used to track sales leads; templates used for sales, service or support; how files are shared electronically; applications used to receive and ship goods, through to accounts receivable and how to follow up outstanding payments.

The systems in place for recording each step in the customer transaction and how that information is shared, distributed and updated.

The behaviours and attitudes of the people, and their impact on the customer experience.

CRM Strategies

We work closely with you to develop a CRM strategy that supports your priorities, methodologies and timeframe, and offer ongoing reviews to ensure a positive and proactive outcome for both you and your customers.

CRM Training

Conducted either at your premises or at a public venue we provide training to develop the people you are responsible for executing your CRM Strategy.